This practical and interactive training is designed for participants who want to make a positive impact when communicating with their customers.
This training is designed to ensure you come across to others the way you intend and with the most appropriate personal impact.
It is an opportunity to develop your own personal communication style and influencing skills.
We will focus on Communication & Influencing Skills to build rapport and solid customer relationships , the Best Practices for Effective Customer service recognising the client’s perspective, and how to Present yourself with Confidence for maximum impact.
Who should attend?
Employees working at all levels in the organization
Course objectives
Participants will learn:
•Understand What is required for Effective Communication & Influencing others
•How to build rapport and make a positive impact when communicating with others
•The concepts of Internal Marketing
•Best Practices for Customer service
•The importance of Executive Presence in Leadership
•How to present yourself with confidence and credibility for maximum impact.
Course outline
The course will focus in 3 interactive modules
•Communication & Influencing Skills
•Customer Service
•Presenting yourself with Confidence for maximum impact
Learning Process
•Group discussions
•Workshop approach
•Individual and groups exercises
Course Duration
One full day from 9:30 am to 5pm.
Facilitator: Maria Lynch– MJL
Contact us for more information and how to tailor made this day to your organization needs. Testimonials
