This practical and interactive training is designed for participants who want to make a positive impact when communicating with their customers. This training is designed to ensure you come across to others the way you intend and with the most appropriate personal impact.
It is an opportunity to develop your own personal communication style, greater self-awareness and build your confidence.
We will focus on Emotional Intelligence and the key skillset and behaviours required to maximize customer service and customer relationships; Communication & Influencing Skills to build rapport and solid customer relationships , the Best Practices for Effective Customer service recognising the client’s perspective, the Strategic Concepts of Internal Marketing and Presenting yourself with Confidence for maximum impact.
Who should attend?
Employees working at all levels in the organization
Course objectives
Participants will learn:
•Understand What is required for Effective Communication & Influencing others
•How to build rapport and make a positive impact when communicating with others
•The concepts of Internal Marketing
• Emotional Intelligence skillset for Customer service
•The importance of Executive Presence in Leadership
•How to present yourself with confidence and credibility for maximum impact.
Course outline
The course will focus in 4 interactive modules
•Communication and Emotional Intelligence Skills
•Internal Marketing and Influencing
•Presenting yourself with Confidence for maximum impact
Learning Process
•Group discussions
•Workshop approach
•Individual and groups exercises
Course Duration
One full day from 9:30 am to 5pm.
Facilitator: Maria Lynch– MJL
Contact us for more information and how to tailor made this day to your organization needs. Testimonials
