Customer Service skills training

Customer service skills trainingThis practical and interactive training is designed for participants who want to make a positive impact when communicating with their customers. This training  is designed to ensure you come across to others the way you intend and with the most appropriate personal impact.

It is an opportunity to develop your own personal communication style, greater self-awareness and build your confidence.

customer service skills trainingWe will focus on Emotional Intelligence and the key skillset and behaviours required to maximize customer service and customer relationships; Communication & Influencing  Skills to build rapport and solid customer relationships , the Best Practices for Effective  Customer service recognising the client’s perspective, the Strategic Concepts of Internal Marketing and Presenting yourself with Confidence for maximum impact.

Who should attend?

Employees working at all levels in the organization

 

ID-10097685Course objectives

Participants will learn:

•Understand What is required for  Effective Communication & Influencing others

•How to build rapport and make a positive impact when communicating with others

•The concepts of Internal Marketing

• Emotional Intelligence skillset for Customer service

•The importance of  Executive Presence in Leadership

•How to present yourself with confidence and credibility for maximum impact.

 

Course outline

The course will focus in 4 interactive modules

 

•Communication and Emotional Intelligence Skills

•Internal Marketing and Influencing

•Presenting yourself with Confidence for maximum impact

 

Learning Process

•Group discussions

•Workshop approach

•Individual and groups exercises

 

Course Duration

One full day from 9:30 am to 5pm.

Facilitator: Maria LynchMJL

Contact us for more information and how to tailor made this day to your organization needs. Testimonials