Customer Service & Influencing Skills

ID-10046979This practical and interactive training is designed for participants who want to make a positive impact when communicating with their customers.

This training  is designed to ensure you come across to others the way you intend and with the most appropriate personal impact.

It is an opportunity to develop your own personal communication style and influencing skills.

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We will focus on Communication & Influencing  Skills to build rapport and solid customer relationships , the Best Practices for Effective  Customer service recognising the client’s perspective, and how to Present yourself with Confidence for maximum impact.

Who should attend?

Employees working at all levels in the organization

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Course objectives

Participants will learn:

•Understand What is required for  Effective Communication & Influencing others

•How to build rapport and make a positive impact when communicating with others

•The concepts of Internal Marketing

•Best Practices for Customer service

•The importance of  Executive Presence in Leadership

•How to present yourself with confidence and credibility for maximum impact.

 

Course outline

The course will focus in 3 interactive modules

•Communication & Influencing  Skills

•Customer Service

•Presenting yourself with Confidence for maximum impact

 

Learning Process

•Group discussions

•Workshop approach

•Individual and groups exercises

 

Course Duration

One full day from 9:30 am to 5pm.

Facilitator: Maria Lynch– MJL

Contact us for more information and how to tailor made this day to your organization needs. Testimonials